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Returns

Returns and right to cancel

If you are not completely satisfied with your purchase, you can return the product, provided that it is complete, has not been used and still has its original product packaging and labels. If you placed an order online, you can return it in whole or in part within 7 days of receiving the goods and the amount of the invoice for the product or products returned will be refunded, excluding shipping charges.

Please remember that the product must be complete and with its original packaging and tags; it must not have been used. If purchased online, the product should be returned as follows:

Sent an email to our customer serivce: info@flowerssori.it, showing the items and the reason they are being returned.

Use the original packaging to resend the merchandise to the Flowerssori address and be sure to close it securely. Use a box that is the same in size and strength only if the original packaging is unusable. Damaged products will not be accepted as returns, even if caused by inadequate packaging or carriers. Shipping costs in the case of simple returns will not be reimbursed. Shipments done in a different manner than those indicated or shipped C.O.D. will not be accepted.

You will not have to pay in order to return your purchase if it is damaged: return shipping and its reshipment will be entirely at Flowerssori’s expense. If, instead, you intend to simply return a purchased item, the return shipment costs will be at your expense.